Terms of Sale


By placing an order with Kakkow, you are offering to purchase a product. All information provided to us should be factually accurate, and by doing so, you are the authorized user of the payment method provided.
Kakkow prior notice if the product(s) of interest is out of stock.
All orders placed on the website cannot be modified or cancelled. There will be no cash refunds in the event of an order cancellation.
To place an order with Kakkow, please ensure that you have selected the correct product(s) and ensure your cart is accurate before finalizing the check-out process.
You shall be responsible for ensuring the accuracy of all orders. In the event that an incorrect product ordered, Kakkow shall not be held liable to amend/cancel any confirmed orders.
Kindly ensure that the shipping address provided at check out is valid and correct. Kakkow shall not be responsible for failed deliveries caused by the provision of incorrect/incomplete addresses.
All orders will be dispatched on the delivery/pick-up date stated by you upon checking out.
All prices displayed on our website are quoted in Singapore Dollars.
We accept online payment via Paynow, Visa, MasterCard and Paypal only.
In the event where a refund is required, it will be processed via your original mode of payment within 24 hours.
Discount codes have to be entered before completing the check-out process to enjoy the relevant promotion.
Orders placed using discount codes are not applicable for any adjustments, exchanges and returns.
Discount codes are strictly non-extendable after their expiry date.
Discount codes only extended to Kakkow’s product, not applicable to seasonal & collaboration products.
Local delivery fees are chargeable at $12 for regular delivery, $15 for express delivery and $18 for Tuas/Sentosa Delivery. In the event that a part of your purchases is unavailable and removed from your order regardless of any reasons, the delivery charges will not be reimbursed and any one-time promotional codes utilised will not be applicable to your next order.
Self-collection of items are available at Kakkow at 1 IRVING PLACE, #01-02, THE COMMERZE@IRVING, Singapore 369546.

When payment is made by debit/credit card (VISA / MasterCard), you acknowledge and consent that your personal data such as your name and debit/credit card number may be disclosed to third parties processing such debit/credit card transactions, including debit/credit card companies, banks and payment gateways, and may be used, processed and stored by such third parties to facilitate payments for your orders placed.
We respect your privacy and we will not share, intentionally sell or distribute your personal information to third parties, unless the disclosure is absolutely necessary to enable our representatives to perform or fulfil your delivery. In only this regard, you hereby acknowledge, agree and consent that the said representatives may disclose or process your personal information to perform their duties. For more information, please refer to our privacy policy.